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About shipping * Standard shipping: Yamato Transport Sagawa Express Other than Okinawa Prefecture 600 yen (free shipping for purchases over 8,000 yen) Okinawa Prefecture 1800 yen (free shipping for purchases over 12,000 yen)

About shipping method

Shipping company: Yamato Transport Sagawa Express After receiving your order, we will ship it within about 4-7 business days. (excluding holidays)

I will notify you of the tracking number by e-mail when it is shipped.
After shipping, we will deliver it within about 4-7 business days. (excluding holidays)

Okinawa Prefecture takes about 5-8 business days to deliver after shipping. (excluding holidays)
Please contact each transportation company for the status of your package.

Yamato Transport: http://www.kuronekoyamato.co.jp/ytc/customer/
Sagawa Express: https://www.sagawa-exp.co.jp/

* We may deliver by a different delivery method from the above without prior notice.

* The estimated delivery date may pass due to weather, traffic conditions, or holidays.

* Due to the spread of the new coronavirus infection, there may be delays in the delivery of packages.

*In the unlikely event that the package is returned due to the recipient being away for a long time or being unable to connect to the phone, please contact us as soon as possible via EMAIL: info@oneblue.shop or chat on the homepage.

*In addition, if the customer refuses to accept the package, a total of 1200 yen will be charged for the return shipping fee and handling fee. Please note that this will be borne by the customer.

Our products are made overseas, so they may be loosely made or have some stains.

In addition, there may be cases where the size is different from the notation by a few centimeters, or an error may occur due to the manufacturer's production time, production lot, and various conditions at the time of production.

Due to the characteristics of the fabric, some items may have a slight smell. After a few days of use or drying in the shade, the unpleasant odor will disappear.

We apologize for the inconvenience, but we ask for your understanding before placing an order or purchasing.

*If you receive a defective product or a product that is different from what you ordered.

If the delivered product is found to be defective, or if a product different from what you ordered has been delivered, we may return it or exchange it for the same product.

(Please note that if you do not contact us within 3 days after receiving the product, we will not be able to accept the return of the defective product.)

If the product you want to exchange is out of stock, we will proceed with the refund process.

▶︎ If you would like to exchange or return an item, please specify which method you would like and attach a photo of the defective part and contact us.

Please note that we cannot accept returns or exchanges in the following cases.

・Returns and exchanges due to customer's convenience (color, size, etc.)

・Products without tags

・Items that have passed 3 days or more after arrival

・Items that have been used, repaired, washed, or cleaned

・Products with odors, stains, or scratches from customers

We do not accept any changes, additions or cancellations of products after the order is completed.

Your personal information will not be used for anything other than shipping. Please use it at ease.

Please note that we cannot accept returns (refunds) or exchanges of sale items and lucky bags.